Schlok's doubles sales in four months with Open

Challenge

Schlok's was planning on expanding to a second location and began looking closely at digital ordering providers that would help as they grew their footprint. They wanted to partner with a platform that helped them grow direct online sales, improve customer engagement via a mobile app, and showcase the Schlok's brand while providing great digital hospitality.

Additionally, Schlok's wanted to give their customers a better alternative to third-party marketplaces, giving them features like real-time order tracking and customer support.

Solution

Schlok's decided to launch a branded mobile app, new online ordering experience, loyalty program, AI marketing assistant, and AI support agent with Open.

Using Schlok's branded mobile app, customers can now order direct while still getting critical functionality like real-time driver tracking, popular item recommendations, reordering, device payments, and in-app chat support. With Open, Schlok's also launched their first ever loyalty program to allow customers to get benefits while ordering direct. Their loyalty system works both in-store and online to give customers a great experience regardless of how they order. The Schlok's mobile app allows customers to simply scan a QR code to earn loyalty points for in-store orders.

Open's partnership with Stripe allowed Schloks to achieve record high credit card approval rates, which improves the customer experience by reducing the times that a valid credit card gets declined. Open's chargeback protection also ensures that Schlok's doesn't have costly fees when chargebacks inevitably happen.

The Open support agent that Schlok's deployed provides best in class mobile and web online support without taking up any resources from the in-store staff, allowing them to free up time to focus on great food and hospitality for their walk in guests.

Results

2x growth in direct online ordering

Schlok's was able to double their online ordering sales in just four months with Open.

$10,000 in cost savings

Schloks was able save more than $10,000 in vendor and messaging costs by leveraging Open. Additionally, they're saving on labor by deploying Open's AI employees for marketing and support.

47+ hours saved per month

By tasking Open's AI with handling support, responding to online reviews, collecting feedback, and running marketing campaigns, Schlok's was able to get back more than 47 hours per month.

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Working with Open has been one of the best decisions we’ve ever made. We are now measurably increasing revenue by developing more impactful direct relationships with our customers — all while offering them a competitive alternative to the 3rd Party Apps and avoiding their brutal commissions. What more could you ask for as a restaurant owner in 2025? Open’s tech is great and their team is awesome. We can’t recommend them enough.

Zack S, Owner @ Schlok's